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Telecom module, integrated with SERVUNTO™ include following products: -

Voice Call-back Invite System

Voice Dial-In System

Voice Dial-Out System

Video Call-back Invite System

Text-Info SMS Pull System

Project Audio Meeting System

Project Video Meeting System

Video Address System

Speech Recognition System

VOICE CALL-BACK INVITE SYSTEM

Give Your Customers a Choice for a Call-Back, at their convenient time. Control Costs. Boost Revenues.

This telecom functionality is integrated in the main dashboard. You are able to configure multiple parameters to allow your customers to give you choices on when they would like to listen back from you. Registered requests are sorted and appear in the designated reporting panel wherein your team could make a call to customers and pursue business discussions. The caller can then record discussions, make extra notes etc. This feature saves you lot of costs, particularly when you have to call only desiring customers, be it regarding product query, customer complaint or others...
During call-back, you have the functionality to get the call first connected to any external point, followed by patching the same, to customer.

PRODUCTS At-a-Glance

On-the-Cloud On-Premise Composite

SERVUNTO™ enabled Products

AXARROW™ enabled Products

MUNTHAN™ enabled Products

GATEWAYS Integrated Products

VOICE DIAL-IN SYSTEM

Design Call-Flow. Listen To Customers. Get Feed in Your Product Panels.

Companies need to automate product queries, customer complaints, campaign information, contests information and a lot more, and organize as much as possible, so as to save on time, and at the same time not to miss out any customer queries or complaints.
In order to give this important activity a boost, Tesarrow comes up with an integrated software module - Voice Dial-In system. You are able to define codes for different activity sets and design your Voice-flow as per your requirements. Once the schedule is activated, the designated number becomes active and is made available for the customers to dial-in.
All customers / potential customers' interactions with the system automatically gets organized as per your design. The system provides easy to manage, easy to use user-interfaces.

The system contains following major facilities: -

Flexibility to configure Target numbers, Call-flows, Schedules

Consolidated & Product wise reporting structure

Detailed Call-Logs with data auto feed to Analytics

Other Features Include:

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VOICE DIAL-OUT SYSTEM

Design Call-Flow. Communicate To Customers. Get Feed in Your Product Panels.

Organizations feel the need to communicate to its customers or potential customers (willing to receive such communication) about its products or services in an instant manner and want to get feedback as well. In Voice systems, the general challenge is to contact large number of people in a short span of time.

Looking at the aforementioned need, Tesarrow integrates a cloud based Voice Out-Dial system that deploys advanced algorithms for faster communication and get feedback right into the dashboard, in real-time. It deploys SOA based architecture and combines multiple processing nodes into a single system, leveraging the power of parallel processing.
Simply configure and engage as many of your existing nodes as possible to harness the power of your existing investments and also use the power of latest technology protocols.
The system contains following major facilities: -

Flexibility to configure Target numbers, Call-flows, Schedules

Consolidated & Product /Campaign wise reporting structure

Realtime detailed Call-Logs with data auto feed to Analytics

Other Features Include:

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VIDEO CALL-BACK INVITE SYSTEM

Talk to Customers Face-to-Face. Listen to Them. Resolve Issues Instantly.

In today's competitive world, organizations need to sustain loyal customer base, spread word-of-mouth regarding excellent products and after-sale service quality, along with its workforce interactions with customers. To remain competitive and desired company for customers, companies need more sophisticated yet easier ways of communication. Video communication plays an important role in establishing such a setup.
Tesarrow integrates Video-Callback functionality for your customers. You would be able to configure the setup through dashboard panel only. Once the setup is configured and scheduled, the function becomes available for your team. Customers would be able to register a request for a Video-Callback at the time of their choice. All requests are sorted and posted on to the product panel, for your further action. Your team may then initiate a Video-callback as per required timings.
During Video-call-back, you have the functionality to get the call first connected to any external point, followed by patching the same, to customer.

For quality purposes, you may like displaying customer interactions internally in the company premises.

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TEXT-INFO SMS PULL SYSTEM

Give Your Customer Easy way, to Contact You. Instant Acknowledgement. Follow on Later.

When various other companies offer the same products & services, and that too with discounts etc, how do you think you would still be the winner? just by creating an easiest way for customers to reach out to you, contact you and get instant answers. Establish 24x7 "Always On" channels through SMS text. The requester gets an immediate reply text and may s/he be interested in more information about your products/services, text can be sent for the same.
Through the dashboard panel, you are able to establish this SMS channel within no time and configure standard text reply. The panel consolidates all requests and puts them before you for further actions.
Multiple SMS Keywords could be mapped to the products and be made available to customers for queries.

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PROJECT AUDIO MEETING

Establish Voice Meetings with unprecedented Ease. Record For Reviews. Attach Documents.

When you are reviewing the project status, and have to control overall project, it becomes imperative to go through each and every task and sub-task whether everything is on track, running as per schedule. You may want to schedule a voice call meeting instantly with the stakeholders, relevant people working on the tasks, vendors, customers etc. Voice Call meeting system built right into the panel would be of great help in such scenarios. You may also want to keep the recording for later reviews, attach minutes-of-the-meeting documents etc.
Tesarrow integrates one such system in the dashboard of Projects module. Setting up and executing a Voice Meeting is as easy, as the system fetches relevant information from all people's configuration indicated to be in Voice call and prepares the setup.

The system contains following major facilities: -

Select target number for Dial-In and configure

Select people and schedule timings, with Record facility.

Reminder Alerts

Other Features Include:

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PROJECT VIDEO MEETING

Establish Video Meetings with unprecedented Ease. Record For Reviews. Attach Documents.

When you are reviewing the project status, and have to control overall project, it becomes imperative to go through each and every task and sub-task whether everything is on track, running as per schedule. You may want to schedule a video call meeting instantly with the stakeholders, relevant people working on the tasks, vendors, customers etc. Video Call meeting system built right into the panel would be of great help in such scenarios. You may also want to keep the recording for later reviews, attach minutes-of-the-meeting documents etc.
Tesarrow integrates one such system in the dashboard of Projects module. Setting up and executing a Video Meeting is as easy, as the system fetches relevant information from all people's configuration indicated to be in Video call and prepares the setup. System uses the Mobile App and use best-in-class technology, codec with low band-width consumption to establish smooth video experience.

The system contains following major facilities: -

Select Project, Moderator and configure

Select people and schedule timings, with Record facility.

Reminder Alerts

Other Features Include:

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VIDEO ADDRESS SYSTEM

Address Your Audience Face-to-Face. Listen to them one-at-a-time. Address specific queries, while others view your answers.

Many a times, organizations need to address their employees, customers' queries on urgent basis but due to their locations spread across regional boundaries, global locations, it becomes difficult to meet them face-to-face. Video address system comes at the rescue here. The Video address system needs to have smooth capabilities to handle hundreds and thousands of people coming on board concurrently without much time lag, distortion echo related issues etc.
To cater to this important company need, Tesarrow integrates an efficient Video addressing system in the dashboard wherein Video address sessions could be created and scheduled with ease. The sophisticated mechanism, software logics, suitable complexity codec make the system best in class.

The system contains following major facilities: -

Select Main Node Person, Moderator and Configure parameters

Select people groups and schedule timings, with Record facility.

Reminder Alerts

Other Features Include:

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SPEECH RECOGNITION SYSTEM

Give Your Customers Flexibility of Speech Commands. Ease of Operations.

Voice recognition software lets you talk to your program using a microphone normally on a headset. This software lets you dictate letters and as you talk the words appear on the word processor. Voice recognition software also allows you to navigate around your Program like what you can do with your mouse or touch screen. It is the ability of program to identify words and phrases in spoken language and convert them to relevant commands.

Tesarrow integrates with its programs, a built-in Speech Recognition program that would allow its users to execute commands using speech. All major commands would be available through this interface.

*Speech Recognition Commands would be made available to users from version 2.0 or greater.

Flexible Languages Option

Flexible Vocabulary

Integrated with dashboard

Other Features Include:

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