Customer Relationship Management Go Green! Digitisation to the Max!
Customer Relationship Management module include following sub-systems: -
Customer & Vendor Management
Activity Log Management
Promotional Campaigns
Sales Lead Management
Social Media Management
Customer Complaint Tickets Management
CUSTOMER & VENDOR MANAGEMENT SYSTEM
Understand Customer Needs. Understand Vendor Capabilities for You.
Customer relationship management (CRM) is an approach to managing an organization’s interaction with current and potential future customers.
The CRM approach tries to analyze data about customers' history with a company, to improve business relationships with customers,
specifically focusing on customer retention, and ultimately to drive sales growth.
One important aspect of the CRM approach is the systems of CRM that compile information from a range of different communication channels,
including website, telephone, email, live chat, marketing materials, social media etc. Through the CRM approach and the systems used to
facilitate CRM, businesses learn more about their target audiences and how to cater to their needs in a best possible manner.
Tesarrow integrates Customer relationship module that includes Vendor management as well. It allows organizations to fulfill its above
mentioned needs. Once the information is logged into the system, it automatically becomes available to all other sub-systems integrated
in the dashboard that actually leverages the system to its full potential.
Customer Information Management
Vendor Information Management
Segregation on categories, classes, territories, Industry, markets
Other Features Include:
ACTIVITY LOG MANAGEMENT
Initiate Activities with Customers. Track for good Results.
The system allows you to define any type activity that you need to undertake with your customers. Once activity types are defined in the system, you would be able to select the customer and log activities of your requirement for subsequent tracking. Various reports are available fetching online reports.
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PROMOTIONAL CAMPAIGNS
Create Business Promotional Campaigns. Monitor, Convert them to Sales.
In today's competitive world, organizations create and run various business campaigns to promote their products. Having an efficient
promotional campaign management system at hand, can play a vital role in the process of business growth. Creating Mobile campaigns,
Monitoring and efficiently tracking for results with respect to conversion rates, becomes an imensely important activity.
Timely execution of campaigns with good interactivity with potential customers is the key for business growth.
In order to cater to this important business function, Tesarrow integrates Promotional Campaigns module in the dashboard itself. Its easy
to select what type of campaign that you need to run, create one, execute and monitor the results. You may select certain section of customer
base basis requirements, to avoid unnecessary band-width wastage.
The system contains following major functions: -
Flexibility to define Campaign Type Codes
Campaign Schedule Management
Target Customer base - Categories, Classes, Territories, Industry, Markets
Other Features Include:
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SALES LEAD MANAGEMENT
Target Potential Customers. Create Sales funnel. Convert them into Customers.
Sales management is a business discipline which is focused on the practical application of sales techniques and the management of a company's
sales operations. It is an important business function as net sales through the sale of products and services and resulting profit drive most
commercial business. These are also typically the goals and performance indicators of sales management teams.
Sales planning involves strategy, setting profit-based sales targets, quotas, sales forecasting, demand management and the writing and execution
of a sales plan. A sales plan is a strategic document that outlines the business targets, resources and sales activities. It typically follows
the lead of the marketing plan, strategic planning and the business plan with more specific detail on how the objectives can be achieved through
the actual sale of products and services. This process of sales could be well augmented with an efficient software that aid recording, managing,
filtering and reporting sales related activities as their status changes.
In order to cater to this business critical function, Tesarrow integrates Sales Lead Management software within the dashboard. This system
integrates with other modules in the dashboard and leverages their potential to create even better lead management tool.
The system contains following major functions: -
Flexibility to create and manage Sales Activity Codes
Sales Lead Stage/Status Change Alerts
Sales Lead Activity - Action Reminders
Other Features Include:
- Integrated with Campaign Management System
- Multiple Report formats available
- Mobile APP for Activity Updates
- Integrated in Dashboard
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SOCIAL MEDIA MANAGEMENT SYSTEM
See What Your Customers Say about Your Product & Services.
In today's competitive world, organizations cannot ignore social media with regard to their products and services' feedback
in the market. Social media with huge active network of people, do provide good or bad experiences for company products and services.
Companies need to actively follow through social media networks and find out what customers, people in general, are saying about
company products and services. If people are saying good, company may leverage it to promote further, and if bad experiences are being
shared on networks, company needs to take immediate positive steps to improve product and/or service quality.
For the companies, Tesarrow Social Media Management system can be of great help. It facilitates this activity by automated processes of
of filtering through designated handle feeds and provide desired results.
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CUSTOMER COMPLAINT TICKETS MANAGEMENT
Log & Manage Customer Complaints. Address Issues Timely.
In today's competitive world, no organization can ignore its customers' complaint with respect to its product quality and /or
services. In order to be relevant in the market today, organizations do find newer ways for customer satisfaction. One satisfied customer
can influence multiple potential customers. It therefore becomes imperative for every organization to stay on top of this business critical
activity. An efficient software system can be of good help here.
Tesarrow, in order to cater to this important function, has introduced Customer Complaint Ticket Management module in the dashboard itself.
The system contains following major functions: -
Flexibility to Define and Manage Complaint Ticket Codes
Ticket Logging and Tracking Responses till Issue Closure
Access online updates
Other Features Include:
- Integrated with Campaign Management System
- Multiple Report formats available
- Mobile APP for Activity Updates
- Integrated in Dashboard
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